FAQ

What is this?
Where do I get my code?
Where do I find my profile name?
I'm getting an "invalid profile name or code" error
How do I use the voucher?
Where do I find a store?
How do I get help?

 
What is this?

The Magic 2014 Duels of the Planeswalkers promo booster promotion provides purchasers of the Magic 2014 Duels of the Planeswalkers digital game with an in-game code that they may use to receive a voucher for an exclusive Magic: The Gathering promotional 6-card booster pack with alternate-art premium promo card.*

*While supplies last. Participating stores only. See the Official Terms for details.

 
Where do I get my code?

After your online purchase and installation of the game, you will receive an in-game message containing a URL and a redemption code. You can also access it from the Extras menu in the game:

1. From the Main Menu, select Extras.


2. From the Extras menu, select Promotions.


3. On the Get Your Promo Card screen, your code is in the white box.


 
Where do I find my profile name?

  • On XBLA, this will be your gamertag.
  • On PS3, this will be either you local profile name or your SEN account name.
  • On Steam, this will be your profile name.
  • On iOS, this will be your Game Center nickname.
  • On Android, this will be a unique ID number created by Magic 2014 upon first running the app.

Your profile name can vary. To get the profile name associated to your code, select the Name button on the Get Your Promo Card screen.

1. From the Main Menu, select Extras.


2. From the Extras menu, select Promotions.


3. Select the Name button to see the name associated with your code.


Your name will appear in a pop-up.


 
I'm getting an "invalid profile name or code" error

This error will happen if you have mistyped your code, or if you are using the wrong profile name. You must enter the name that was used to generate your code. See Where do I get my code? for instructions to view your code again, and Where do I find my profile name? for instructions to get the name used to generate your code.

 
How do I use the voucher?

Follow the instructions displayed on the voucher. If your voucher says "take this voucher to a participating retail location," use your browser's print function to print the voucher page and take it to a store. If your voucher says "show this voucher on your mobile device," you do not need to print the voucher. Show the voucher to the store on your mobile device. Visit locator.wizards.com or use the Magic 2014 in-game store locator to find a participating retailer near you.

 
Where do I find a store?

Visit locator.wizards.com or use the Magic 2014 in-game store locator to find a participating retailer near you.

 
How do I get help?

If you need further assistance please contact Wizards of the Coast Game Support via the online Help System.

If you cannot send email via the web form, you can reach Game Support by phone at 1-800-324-6496 (US/Canada) or (425) 204-8069 (Other Countries).

Please note that if you require a replacement voucher, the phone representatives will need to direct you to the online Help System to submit your request.

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