Dragon Magazine Archive
Technical Support

• Errors and Error Messages
  • Updater client - ERROR. Cannot connect to server. Error connecting the TCP/IP socket
  • When I try to register my product online, the product crashes!
  • Sometimes, when I run the Dragon Magazine Archive on my NT, I get a "Win32 API Error".
  • When I scroll to the bottom of a very long list (like in the browse area or if I create a really long bookmark list) then minimize the application, then reopen it the scrollbar disappears
  • I'm running the Archive on an NT 4.0 with Service Pack 4 installed. When I select the graphics box on the main view and copy an image to the clipboard, the system doesn't copy the data, or it is invalid data.
• Printing
  • When I choose to print a series of pages, the page numbering is off by two pages.
  • When I try to print a page from the Dragon Archive to my fax software, it doesn't work, or it crashes! What can I do?
  • Printing on my NT system is sometimes very slow!
  • When I print I'm getting and "Unsupported Printer" error
  • When I print, the text looks blurry.
• How to...
  • the highlight does not cover all the text
  • Okay, now that I have some highlighted text from a search, how do I get rid of it?
  • Hey! Page 62 of issue number 38 is upside down!
  • I tried to Export (or Import) my bookmarks. When I did, the window looks funny, it covered the entire screen.
  • I created a bookmark folder and named it. I placed a collection of bookmarks underneath it and then selected it and exported it. When I did that, nothing happened -- no file appeared.
  • When I print, the text looks blurry.
  • How do I select an image to cut and paste?
  • How do I upgrade Dragon Magazine Archive?